PAC FAQ's
Is there ever any interference? (Either "from" or "to" the system.)
Typically not, however if the customer has both a Title 21 toll tag and an IDentity Flex tag, the tags interfere with each other as they are operating at the same frequency. There is an electrostatic bag available to shield the tag when not in use.
What is the read range?
Up to 25 feet.
How long is the battery life?
Battery life of the IDentity Flex tag is typically 4 years. This can be affected by the usage of the tag, that is, if the tag is subjected to extended periods of time in an RF field, the life of the tag will be decreased. Should a longer life be required, there is an option to purchase a secondary battery.
Can the user replace the battery in the IDentity Flex tag?
Yes, the battery is user replaceable on the IDentity Flex series tag only. The BOR tags must be returned to the factory.
Can the user change the battery on the Break-On-Removal (BOR) tag without deactivating the tag?
No, this is a service offered through Sirit.
How do you convert Title 21 tags to make them work within an IDentity Flex environment?
Sirit's IDentity Flex software allows the user to program the Title 21 tag identification number to any Facility Code and / or identification number required by the end user.
Why won’t my reader communicate through the modem and smart-switch?
Interconnecting cable must be a “null modem” in order to function properly.
Which cable do I connect to Rx and which cable to Tx on the reader, or does it matter?
Newer readers with serial numbers greater than A0340 have the LED signal sent over the antenna wire. These readers require the Rx cable to be attached to the end of the antenna which is closest to the LED.
Why can’t I communicate to the reader via the RS-232 maintenance port?
Two possibilities are that there is a cable or connector problem, or that the incorrect port on the PC may be connected.
I have set up the reader completely but it won’t read any tags – why?
The reader may not be configured with proper Facility Codes or Dealer Codes. Refer to the IDentity Flex software manual for further setup information.
I connected a relay to the Gate Command PIN. Why won’t it activate when I read a tag?
You may be using the wrong relay. Conventional relays with no less than 600 ohm impedance are required.
My 9913 cables are 150 feet long. What RF power level should I use?
This is a parameter which needs to be established in the field, depending on the desired read range of the reader a setting of between 100 – 150 is a good starting point.
I connected my new reader to a new DSX panel. Why doesn’t the DSX panel receive any Wiegand data when I read a tag?
The Wiegand pulse width or length may not be set up properly in the configuration software.
Why is a Dealer Code required when we already have a Facility Code?
There is a Dealer Code and Facility Code because one dealer may have multiple facilities.
The installation is completed but we have a hard time reading tags. One must get right up to the antenna and hold it within 2 feet to get a read. We have checked and re-checked our configuration and wiring so why won’t it still read a tag? It works fine at the shop.
Check to see if the power output has been configured properly, if so, there may be a problem with the cabling or connectors.
Is there a cable we can use which will allow a longer distance than that shown in the manual?
No, only recommended cables should be used, maximum distance is 200 feet using Belden 9913. For 50 ft. or shorter runs, Belden RG-58/u is the recommended cable. We have also experienced problems with certain cable brand names. Call your customer support representative for further details.
How much voltage and current is available to drive a conventional relay?
<100ma @ 5v
<42 ma @ 12 v
I have a two channel reader polling an entrance and an exit. Why is it that once in a while, a departing vehicle vends the entrance gate then his exit lane?
If the lanes are close enough, there may be an issue with overlapping read zones and the power or alignment may need to be adjusted.
Do I require a Federal Communications Commission (FCC) or Industry Canada (IC) license?
Yes, if you require help, please contact customer support at 1 (877) 492-0101 ext. 2550
What is the difference between a Dealer Code and a Facility Code?
A Dealer Code is a number assigned to an authorized Sirit dealer and will be encoded into all of the readers purchased by that dealer. The number will also be the first few characters found in each and every one of the dealer's tags, and will work only if the Dealer Code in the reader matches. It is a level of security ensuring that no two tag numbers will ever be the same and tags will only work at the intended facility.
How do you convert Title 21 tags to make them work?
Title 21 tags have an eight-character serial number, known as the “Search ID”. This is the number that is recognized by the reader when the tag is presented. However this number must be converted to a “Facility Code” and “User ID” that the reader will send to the back-end system when it sees that tag. This converted number is saved into a Translation List in the reader which tells the reader what translated number to send when it sees the “Search ID”.
How do you set the arming and masking for input loops?
Using Sirit’s IDentity Flex Software or Windows Hyperterminal, one can “Set Lanes With Input Loops” or click on the arming button for the appropriate lane in use. One can also click on “High” or “Low” masking buttons for the inputs. Then save your changes and exit, or “Download” the new settings to the reader.
